In order to provide the best customer service & support to our customers, we can no longer provide free technical support for products bought somewhere else. Please contact the store where you purchased the product or the manufacturer for help.
NOTE: We are not American Online and have nothing to do with AOL Instant Messenger. Please do not ask us to support or train you with AIM. We need to devote our resources to helping our customers.
We strive to provide the best customer service. There are many ways to reach us. The first 4 ways cover the widest amount of time since we monitor email and chat at and away from our office.
Email Us - we monitor email from 10am until 11pm CST Mon-Fri and various times throughout the day Sat & Sun
Live Support by clicking on:
AOL Instant Messenger (screen name melamed2)
- we can be reached through AOL instant messenger when we're online for
|Download AOL Instant Messenger|
Phone 972-407-0549 - we are usually in the office from 10am CST to 6:00pm CST - please leave a message if we're not able to answer the phone and we'll call you back as soon as possible
Returns must be preapproved and you must have a Return Merchandise Authorization (RMA) number before returning any product. RMA requests must be submitted online through RMA Request. Returned products without RMA numbers will be refused.